Privacy Policy

Mi’Ora Beauty Pty Ltd (ABN 91 679 680 123) (“Mi’Ora,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website, www.mioraskin.com, and any associated services.

1. WHAT PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Delivery and billing address
• Payment details (processed via secure third-party gateways)
• Purchase history and preferences
• IP address, browser type, and device information
• Information collected via cookies or analytics tools
• Any communications you have with us (e.g. customer support emails)

2. HOW WE COLLECT YOUR INFORMATION

We collect personal information directly from you when you:

• Place an order on our website
• Sign up for our newsletter or waitlist
• Contact us via email or contact forms
• Enter a promotion or giveaway
• Browse or interact with our website

We may also collect data automatically using cookies and tracking tools to help improve your experience.

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

• Process and fulfil your orders
• Deliver products and services to you
• Communicate with you, including responding to inquiries
• Send you marketing emails (only with your consent)
• Improve our website, services, and customer experience
• Comply with legal obligations

You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails.

4. SHARING YOUR INFORMATION

We may share your personal information with:

• Service providers (e.g. couriers, payment processors, web hosts, marketing platforms)
• Professional advisors (e.g. accountants, legal advisers)
• Regulatory or law enforcement agencies where required by law
• Third-party platforms such as Google Analytics (for performance tracking)

We will never sell your data. All third-party providers are required to handle your data in accordance with applicable privacy laws.

5. INTERNATIONAL DATA TRANSFERS

Some of our service providers are located outside of Australia. When we share your personal information internationally, we take steps to ensure your information is treated securely and in accordance with this Privacy Policy.

If you are located in the European Union, we process your personal data in line with the General Data Protection Regulation (GDPR).

6. COOKIES & ANALYTICS

We use cookies and similar technologies to improve your experience, remember your preferences, and track website performance.

You can disable cookies in your browser settings. Please note this may affect functionality of the website.

7. HOW WE KEEP YOUR DATA SAFE

We use reasonable security measures to protect your personal information from unauthorised access, misuse, or disclosure. This includes:

• SSL encryption
• Secure password protocols
• Partnering with trusted service providers

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. ACCESSING OR CORRECTING YOUR INFORMATION

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete.

To do so, please contact us at: Cameron.gardiner@mioraskin.com.

9. CHILDREN’S PRIVACY

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.

10. YOUR RIGHTS (INCLUDING GDPR USERS)

If you are based in the EU/EEA, you may have the following rights under GDPR:

• Right to access
• Right to rectification
• Right to erasure (right to be forgotten)
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent

Please contact us to exercise any of these rights.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. All changes will be published on this page with an updated effective date. Continued use of the site indicates acceptance of the revised policy.

12. CONTACT US

If you have any questions or complaints about this Privacy Policy or how your information is handled, please contact:

Mi’Ora Beauty Pty Ltd
ABN 91 679 680 123
NSW 2230, Australia
Email: Cameron.gardiner@mioraskin.com